Support
Need help? Browse the topics below or reach out to us directly. We typically respond within 24 hours.
Chat & Companions
Issues with conversations, AI responses, companion behavior, or content generation.
Billing & Subscriptions
Subscription management, payment issues, refund requests, or plan changes.
Account & Security
Login problems, password resets, account deletion, or security concerns.
General Questions
Feature requests, feedback, or anything else not covered above.
Frequently Asked Questions
How do I cancel my subscription?
Go to your Profile page and navigate to the billing section. You can cancel at any time — your access continues until the end of the current billing period.
Can I delete my account and all my data?
Yes. Visit your profile settings and select "Delete Account." This will permanently remove your account, conversation history, and all associated data within 30 days. This action cannot be undone.
Are my conversations private?
Yes. Your conversations are encrypted in transit and at rest. We do not share, sell, or use your conversations for advertising. See our Privacy Policy for full details.
How do I request a refund?
Refund requests within 7 days of your initial purchase are eligible if you haven't substantially used paid features. Contact us at the email below with your account email and reason for the request.
The AI said something incorrect or unexpected
AI companions generate responses dynamically and may occasionally produce inaccurate or unexpected content. If you encounter a persistent issue, please report it so we can improve. AI outputs do not represent our views or advice.
I forgot my password
Use the "Forgot Password" link on the login page to receive a password reset email.
Still need help?
Send us an email and we'll get back to you as soon as possible.
support@chatsensax.com